The rules for using Citizenshiply, including the practice interview, purchases, and refunds.
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These terms are an agreement between you and Viatlas, LLC ("we" or "us"), which runs Citizenshiply. They cover the website at www.citizenshiply.com and the practice interview app at interview.citizenshiply.com (together, "the services").
By using the services, or by continuing when you create an account, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the services.
Everything on Citizenshiply is general educational information about how U.S. naturalization works. It is not legal advice, and using the services doesn't create an attorney–client relationship.
Citizenshiply is independent. We are not affiliated with, endorsed by, or connected to U.S. Citizenship and Immigration Services (USCIS) or any other government agency. Only USCIS decides applications.
Immigration rules change, so check the official source before you file or make a decision. For advice about your own situation, talk to a licensed immigration attorney or a Department of Justice accredited representative. Our Disclaimer explains more.
We take facts from official government sources, link to them, and show the date each page was last reviewed. We work to keep everything accurate and current, but we can't guarantee that every page is complete, correct, and up to date at every moment. If our content differs from an official source, the official source is correct.
Anyone can read the website and use the free tools. You must be at least 18 years old to create an account or buy a plan. By creating an account, you confirm that you are.
Citizenshiply is an independent educational service, not affiliated with USCIS or any government agency.
The practice interview isn't available yet. We show this section now because creating an account includes accepting it.
Purchases open when the practice interview launches. Until then, this section describes how they will work.
Within 14 days of buying a plan, you can get a full refund if you've used no more than one interview from it, for any reason, including if your first interview wasn't useful.
This refund is available once per customer. If you've already received one, later purchases can be refunded for technical problems or where the law requires it.
Refunds are always for the whole purchase. After 14 days, or once you've used more than one interview from a plan, we refund for technical problems (below) or where the law requires it.
If a session fails before its credit is used, the credit comes back automatically. If something goes wrong after that, contact us and we'll give the credit back.
We don't give refunds based on the result of a real USCIS interview. No practice service can guarantee an outcome, and we never do.
To ask for a refund, use the link in your Paddle receipt email or go to paddle.net. You can also email [email protected] from the address on your account. We usually reply within 7 days, and always within 21 days. Once a refund is approved, Paddle returns the money to your original payment method, usually within 10 business days, depending on your bank.
When we refund a purchase, we remove its remaining credits, or its unlimited days, from your account. Credits that were already used can't be taken back; your account history notes them.
Please contact us before asking your bank for a chargeback. We can usually fix the problem faster.
Nothing in this section limits rights that consumer protection law gives you where you live.
When you use Citizenshiply, please don't:
We may limit or suspend access for anyone who breaks these rules.
The guides, tools, design, and other content on Citizenshiply belong to us, except official government materials, which remain public. You're welcome to share links to any page and to print checklists and study materials for your own personal use. Please don't copy our content to republish or sell it.
What you give us, such as your practice answers once the practice interview is available, stays yours. You give us a limited permission to store and process it only as needed to provide the service to you, for example to make your report.
We don't use your answers to train AI models.
Citizenshiply links to other websites, including official government sites, and uses outside services such as Google sign-in. We don't control other websites and aren't responsible for their content or practices. Their own terms and policies apply.
We may change, add, pause, or remove features, including free tools, at any time. We work to keep the services running, but we can't promise they'll always be available or free of errors.
The services are provided "as is" and "as available." To the extent the law allows, we don't make promises about the services beyond the ones in these terms, including that they'll meet your needs or lead to any result in your case.
To the extent the law allows, we aren't responsible for indirect or consequential losses, or for decisions you make based on our content or tools. If we are responsible for a loss, our total liability is limited to the greater of the amount you paid us in the 12 months before the claim or $100.
Nothing in these terms limits rights you have under consumer protection law that can't be limited by agreement.
You can stop using the services at any time, and you can delete your account from your account page. We may suspend or close an account that breaks these terms.
Some parts of these terms, such as the limits on liability, still apply after an account ends.
These terms are governed by the laws of the State of Delaware. Disputes will be handled by the courts there, unless the law where you live gives you the right to go to court elsewhere.
Before taking legal action, please contact us. Most problems can be solved quickly.
When we change these terms, we'll post the new version here and update the date at the top. For significant changes, we'll also email account holders before they take effect. If you keep using the services after that, the new terms apply. Past changes are listed in the version history.
These terms are available in English and Spanish. If the two versions differ, the English version controls.
Questions about these terms:
